I have a prospect with a unique requirement to allow agents/users to only see account and contacts for which they have searched. The use case is that someone calls into the customer hotline and the user has the ability to search for that person in the system. This "caller" (which would be a contact record) may or may not be assigned to another user. The user should only be able to pull up that caller's information which was either entered in by another agent or imported into the system by the admin. Typically the search capabilities of the system are based on assignment rules; however, this customer only wants the user to be able to see the accounts, contacts associated with a specific search term. Is this enhancement possible?
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