Dear Experts,
we're currently thinking about a solution where a customer can informally accept/decline a field service report via E-Mail that is sent directly to the ByDesign system.
Is there a possibility to handle incoming E-Mails with an add on solution built with the Cloud App Studio?
For example,
- we assemble a form "FieldServiceReportPDF" and trigger "send E-Mail" from a ByDesign UI screen
- the customer receives the field service report from, say "customerservice@my123456.sapbydesign.com"
- the customer responds with the text "hereby I accept this"
- all messages to "customerservice@my123456.sapbydesign.com" are stored in some kind of pool
- we can access this pool and assign each response to the respective service order
Appreciate any help or suggestions.
Kind Regards
Pablo