Hello Experts,
I am relatively new in C4C and I start to learn the technical side. However I am having a problem to make a solution for this case where I need to find out whether the agent that is assigned to the service request is available or not. The availability will be determine from the schedule maintained in the appointment. If the agent is not free, then the ticket would be assigned to someone else.
My questions would be :
1. Logically I think I would have to write a method to get the processor of a ticket. How is the retrieve actually work? Is there an easy way to know which is the value of the standard field? I looked at the repository explorer and I am guessing that this is what I would need. So the main question is how would i write it so that I can get who is the ticket assigned to? The retrieve did not show me the option of the for the processor.
2. If I could retrieve the value of the ID, then I would have to read his/her appointment. Do I use association for that? How would I link everything together for now? I am currently having 1 bo only, should I extend them?
Many thanks,
Martin