Hi Experts,
We have scenario to call OnPremise URL based from Phone Call screen dynamically to passing PhoneCallID and AccountID and for that we have developed below scenario to achieve this.
Step 1: Create Custom solution to hold OnPremise System information like Hostname , parameters.(In this custom solution we are maintaining Onprmise details and read into PhoneCall).
Step 2: Create embed component and read record from custom object (from Step 1) and Create URL using ABSL scripting language
Step 3: We have created XBO for Activity and created 1 fields to store full URL created in Step 2.
Step 4: We have created button in embed component and assign OpenURL script and binding the XBO fields to open url from that custom fields from XBO created from script file (in Step 2).
Issue : When user 1 open activity 0001 and click on any button getting perfect url and launch in new browser and same working for all 3 buttons now same time user 2 open activity 0002 and try to click on button 1 or any buttons getting error called "Data has been Change in Parallel Session" or refer screen below:
please help me if anyone have idea how to fix it. I have notice that the Phone call screen is in edit mode when we open it so may be the data is in editable mode but why i don't understand I am just reading data from custom solution.
Is there any alternative way to do that ?
Is there any way to only read data not in edit mode?
Can i achieve this requirement using other alternative way.
Regards,
Mithun